FAQs

Absolutely! While we already have plenty of product photos available, there's also a dedicated pictures/videos tab on our website for you to explore. If you'd like to see more images, feel free to reach out to us, and we'll gladly provide them.

The dolls quickly warm up from your body heat. You can also preheat the doll in various ways. The easiest methods are using a heating rod and/or an electric heating blanket. Just be cautious not to use too much heat, as the materials can be sensitive to high temperatures. There is also an option to add built-in electronic heating to some sex dolls.

Yes! We have official partnerships with all the brands featured on our website. We work directly with top doll manufacturers like WM-Dolls, Dolls Castle, Angels Kiss, and many others. While some retailers sell counterfeit dolls from premium brands, you can shop with confidence knowing that all our products are 100% authentic.

Some models come with "standing feet," which feature three metal studs under each foot for balance. These dolls can stand for extended periods without the risk of being damaged by their own weight. Even dolls with regular feet can stand upright for a short time if they have something to lean against.

Typically, dolls that are in stock will be delivered within 2 to 4 days, while custom-made dolls from the factory take about 3 to 5 weeks. Once the package reaches your city, a shipping agent will reach out to you to either set up a delivery time or give you the option to pick it up yourself. We generally ship the complete doll in a single large package, but on occasion, the head and body may arrive in separate packages.

The usual shipping time from the factory to you is 3 to 5 weeks. However, delays can occur, especially due to the current unrest in the Middle East and Eastern Europe, so some deliveries might take an additional 1 to 2 weeks.

We provide several payment options for you to choose from. When you check out, you’ll see the available methods. Rest assured, all payments are processed discreetly, and your bank statement will show "TheDream." Additionally, we offer a range of other payment options, including Crypto, Split-up payments, and more.

Yes, we offer free shipping on all of our products, and we can assure you that you will get no additional fees upon making a purchase.

It's very rare for the wrong doll to be shipped. However, please inspect the doll carefully before use. If something seems off, take photos and contact us. If the package was damaged during delivery, reach out to the shipping agent who delivered it first. Although errors are uncommon, if they do occur, you are entitled to a return or compensation. For more details, please refer to our shipping and refund policies at checkout.

Some of our dolls come with the mouth and sometimes the vagina sealed from the factory. This "membrane" is located a bit inside and can easily be pierced with a finger or similar object. There won't be any marks left afterward.

If your sex doll is damaged or unusable due to a hidden manufacturing defect (which you can prove), you are entitled to compensation or a replacement.

During shipping, TheDreamDoll is responsible for the delivery. If any issues arise, such as your package going missing, we will send a replacement. However, problems during delivery are very rare, and we have never had problems like that before.

Some dolls come with an additional screw for the neck, known as a "click-connector." This is designed for quickly attaching and removing the doll's head, typically used for showcasing different heads or dolls. It is not intended for physical use, as it doesn't hold the head securely. The standard screw for sex dolls is fully threaded and always included with the doll.

In rare instances, some emails may be overlooked, but generally, our business hours are listed on the "Contact" tab of our website.

For immediate assistance, you can use the "Chat now" feature located in the bottom right corner of our site.

Additionally, we are available to answer your questions via Telegram, which you can find on the "Contact" tab as well.